The acronym EQ can stand for "Emotional Intelligence Quotient," and this refers to the ability that a person has to understand and control his or her emotions. Employees who possess high emotional intelligence are able to solve problems much more quickly, better communicate with colleagues and customers, and handle conflicts in an effective manner that results in a successful outcome. Relationships are critical in modern business, and even the best individuals - those who are naturally born leaders - are able to use their skills in building and maintaining strong relationships. This ability makes EQ quite valuable. But what is it really?
As mentioned earlier, the concept of EQ is quite vague, but there are some key components that make up the general concept of it. In order to understand and develop one's own EQ, it is important to consider how relationship management relates to these key components. The first thing to note is that there is a big difference between relationship management and emotional intelligence. Whereas emotional intelligence encompasses a variety of different strategies and tactics, relationship management is all about implementing a specific plan and adhering to it in the most efficient way possible. Thus, while relationship management may be vitally important to someone who is good at communicating and managing people, it is unlikely that a person who lacks this key skill will be successful at relationship management.
On the other hand, EQ does not encompass a variety of different skills. In fact, EQ is really about applying one's knowledge and intellect to emotional situations. Thus, when someone fails to effectively deal with a difficult situation, it is not his or her inability to communicate, manage the team, or take appropriate actions that gives the result. Rather, the failure is attributable to an inability to apply one's knowledge and intelligence to the situation at hand. In other words, effective EQ requires a person to do just that - to be effective, it requires someone to recognize and accurately perceive the "tpects and effects" (or aspects and impacts) of an emotional experience.
In addition, emotional skills and the ability to effectively communicate are central components of this framework as well. When a person is able to express his or her anger in a healthy and constructive manner, without resorting to violence, it increases. This is due to the fact that we all learn to become more angry as we become frustrated or frightened. The problem arises when we try to apply our anger, communication skills are compromised, or we attempt to resolve a conflict using unhealthy methods. In addition, research shows that children who exhibit higher IQ, are also able to perform better in school as they grow up.
The research also shows that a more effective way to learn and practice relationship and behavioral EQ involves incorporating the "effects" model into an already strong curriculum. That is, rather than trying to teach the skills or the techniques behind the Emotional Intelligence model, we should teach people to observe and measure their own EQ and use it as a guide to improving their own lives. While recognizing that EQ can have both positive and negative effects on an individual's life, experts believe that equipping individuals with the ability to accurately assess their own behavior, emotions and relationships is beneficial for everyone. Moreover, it allows for greater self-awareness and self-management.
The Emotional Intelligence model, furthermore, offers tools for addressing and managing stressors, such as the fear of public speaking, or the anxiety associated with job interview situations. When a person is able to manage their stress, the fear of public speaking decreases. They become less anxious and tense and their ability to remain calm and focused increases. Similarly, another key component of the Emotional Intelligence model is learning how to effectively manage one's emotions in order to alleviate stress. A good strategy for dealing with the pressures of work and school is by taking time to express oneself through various activities, instead of stewing over things at home or in the classroom. By learning to manage one's reactions to stressors, people are able to strengthen their coping skills and better deal with the demands of daily life.
Finally, Emotional Intelligence training can also assist in developing and enhancing one's social style. Dunbar states that people with high EQs are successful because they know how to effectively interact with others, especially with those that they find very attractive. In contrast, low EQ individuals are often seen as shy and self-conscious, which can hinder their success in many social settings. People who are very self-aware are generally seen as extroverted and confident, while low EQ individuals tend to be more reserved and are not outgoing. The Emotional Intelligence model helps us to recognize and measure our own social style, which then enables us to adjust our behaviors and reactions accordingly.
In conclusion, one must consider the Emotional Intelligence model when developing an overall plan for improving their personal performance and development. The Emotional Intelligence model teaches that people who possess high levels of emotional intelligence are not afraid to show their emotions, are aware of their own feelings and are skillful at managing their emotions and social styles. Moreover, they are also capable of building strong relationships and are good at building and cultivating these relationships. Lastly, emotional EQ training helps people acquire new skills and learn to overcome obstacles.
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