Friendis is dedicated to delivering compassionate, evidence-based support under the frameworks of both Positive Behavior Support (PBS) and NDIS Support Coordination. Our services are tailored to regional and metropolitan communities across New South Wales and Victoria, ensuring accessible, high-quality care for individuals and families.
Positive Behavior Support
Positive Behavior Support is an individualized, multi-component approach aimed at improving quality of life by reducing challenging behaviours through understanding and addressing their underlying causes. This involves conducting thorough functional behaviour assessments, identifying environmental and personal triggers, and developing person-centred behaviour support plans that include proactive strategies, skill development, and support network training.
Our PBS services extend across regional centres, including Bathurst, Kempsey, Blackheath, and Mittagong. In Bathurst, Pbs Behavior Intervention Bathrust ensures that individuals in regional areas access consistent, high-quality, evidence-based support to reduce behaviours of concern and enhance daily living. Likewise, Pbs Behavior Intervention Kempsey brings meaningful, person-centred support to rural and regional communities, ensuring access to trained practitioners and tailored behaviour strategies.
Positive Behavior Support Blackheath reflects the same commitment to respect, inclusion, and practical support. Families and participants in Blackheath benefit from tailored behavioural plans that promote coping skills, clear communication, and greater decision-making ability. Positive Behavior Support in Bathrust and Positive Behavior Support in Kempsey ensure that regional participants do not have to compromise on service quality due to location. Positive Behavior Support in Mittagong benefits from providers grounded in evidence-based interventions, giving local individuals access to high-quality PBS services without metropolitan limitations.
NDIS Support Coordination
Support Coordination under NDIS is about helping participants navigate their plans, connect with appropriate providers, and build capacity for long-term independence. At Friendis, our expert support coordinators work closely with your team to interpret and action your NDIS plan, ensuring that you maximize your funded supports and reach your life goals.
We provide coverage across metropolitan and regional New South Wales, serving areas including Newcastle, Blackheath, Mittagong, Blacktown, Schofields, Mount Druitt, Rooty Hill, Doonside, Marsden Park, Rouse Hill, Colebee, Wollongong, Lithgow, Central Coast, Illawarra, Shellharbour, Blue Mountains—and extending into Victoria with Support Coordination Tarneit VIC.
Support Coordination Blackheath offers tailored assistance to ensure individuals and families in Blackheath understand, manage, and utilize their NDIS plans effectively. Support Coordination Blackheath Ndis connects participants with local health, therapy, community and educational services that align with their goals and needs.
Similarly, Ndis Support Coordination in Newcastle supports participants in NSW’s Hunter region, helping them connect with services such as PBS, allied health, community engagement, and mainstream supports. Support Coordination Newcastle ensures participants optimize their plan and access the right services efficiently.
In Mittagong, Support Coordination in Mittagong and Support Coordination Mittagong help local NDIS participants negotiate service access, link with therapists, PBS providers, mainstream services, and community supports, all while nurturing self-management and autonomy through their NDIS Plan.
Expanding across Greater Sydney, we offer Support Coordinators in Blacktown who support families and individuals in accessing multidisciplinary services, coordinating therapy appointments, PBS interventions, or connecting with local community activities. Support Coordination Schofields similarly guides participants in navigating services, advocating for their needs, and making informed choices about their NDIS funding.
In western Sydney, Support Coordination Mount Druitt and Support Coordination Rooty Hill provide vital guidance to navigate regional supports for PBS, allied health, community access and skill development. In Doonside, Support Coordination Doonside links participants with local capacity building, PBS, therapy and social inclusion opportunities under the NDIS.
Support Coordination Marsden Park and Support Coordination Rouse Hill serve families in the rapidly growing North West region, ensuring local access to therapy, PBS interventions, local services, and community inclusion programs. Support Coordination Colebee supports individuals in managing their plans, securing funding for PBS, allied health, and mainstream integration.
Our reach extends to the Illawarra region: Support Coordination Wollongong, Support Coordination Shellharbour, and Support Coordination Blue Mountains—each ensures participants in those areas connect with relevant supports, PBS services, capacity building and local wellness programs. Support Coordination Lithgow, Support Coordination Central Coast and Support Coordination Illawarra similarly champion participants in managing their plans and accessing PBS, therapy, and community services across the region.
Support Coordination Tarneit VIC means that NDIS participants in Tarneit, Victoria have access to expert coordinators who assist in turning plan goals into actions, linking with PBS providers, allied health professionals, and fostering local community inclusion.
Integration of PBS and Support Coordination
At Friendis, we understand that Positive Behavior Support and Support Coordination are complementary. PBS develops person-specific strategies to reduce challenging behaviour and enhance wellbeing, while Support Coordination brings these strategies to life, ensuring they are embedded within the plan, implemented consistently, and monitored over time. Support Coordination plays a pivotal role in bridging the gap between a behaviour support plan and real-world service delivery.
In Bathurst, Kempsey, Blackheath, Mittagong and beyond, participants who receive Positive Behavior Support benefit significantly when their plans are understood and activated by a skilled support coordinator. Support Coordination ensures the PBS plan is implemented by qualified providers, that support staff receive training, and that changes in behaviour or circumstances prompt timely review and adaptation of the plan.
Support Coordinators link PBS practitioners with families, schools, mainstream services and community providers, securing services under NDIS plan funding and overseeing review cycles to ensure sustained progress and quality of life improvements.
Why Friendis?
Our strengths lie in our regional approach, our deep understanding of PBS, and our skill in support coordination. We tailor services to local communities—whether regional centres like Bathurst, Kempsey, Mittagong or densely populated areas such as Newcastle, Blacktown, or the Central Coast. Our coordinators are attuned to the unique needs of each region, ensuring culturally relevant, responsive and practical service delivery through:
-consultation and planning that reflect individual goals and strengths
-linking to local providers such as PBS, therapy, mainstream, and community services
-facilitating training for families, carers and support staff to implement PBS strategies
-monitoring progress, adapting services to changing needs, and guiding NDIS plan reviews
This holistic approach ensures that both PBS Behaviour Intervention and NDIS Support Coordination work hand-in-hand, helping participants thrive in their homes, schools, workplaces, and communities.
By embedding both Positive Behavior Support and Support Coordination across regions—from Bathurst and Kempsey, to Newcastle, Blacktown, the Illawarra, Victoria, the Blue Mountains and beyond—we empower individuals to achieve independence, inclusion, and meaningful quality of life.