How to select a PBX Phone System for your business?
The modern world is all about convenience and staying connected. Yet when it comes to forging a phone system for your company, you may feel overloaded with choices. These days, it is crucial to have a PBX phone system that can help you communicate with your clients without facing a communication gap. Therefore, your choice of business phone systems should depend on what you need the most from our company.
What are the steps to choose PBX Phone System?
Selecting the right phone system can be difficult, and no one has time to figure it out. So here is a guide that will make choosing hosted PBX Australia easier for you!
1) Know your business needs:
A robust phone system is the lifeline of your business. Therefore, it is essential to research before getting one for yourself. Hence, there are four significant things to consider phone equipment, type of provider, cost/customer service and location of the provider. You should also figure out the PBX phone system you are considering is a traditional legacy or maintenance-free IP phone managed in the cloud.
2) Choose the provider that is geographically close to your location
Even though you may be excited about the idea of cutting costs by going with a company that is not located close to your office, it’s essential to consider how this will affect customer service. For example, they visit quickly in case you get any connection issues.
If you care about quality customer service for your business, then go with someone who is geographically closer to you so that they can visit you time-to-time in order make sure their installation goes smoothly and you can enjoy hassle-free communication.
3) Ensure experts install your phone system
Many providers offer online deals, which means they mail you the hosted PBX phones, but they often require you to install the hardware yourself. However, installing these phones on your own can be difficult as it’s not precisely simple work. Those who have tried this find that devices fail sooner than expected due to a lack of proper installation knowledge and care. This is an instance where risking success may end up costing more in the long run!
So, it is better to find the PBX provider who has expertise in installing phone systems, connecting the phones to the network, and testing the dialing features and audio quality themselves.
4) Review customer service of the Phone system provider
There are many reasons why you might want to work with a company that offers in-person customer support. For instance, if something goes wrong after the initial sale and can’t be resolved over the phone, they will dispatch an on-site technician for additional help.
So before signing any agreements, make sure you ask about their ongoing service warranty policies because a technical issue is inevitable and can cause anytime plus it may affect your business efficiency and productivity.
5) Ask for on-site personal training of employees
Training is not just a preventative measure; it can also be used to solve previous mistakes. Unfortunately, a lot of providers only offer online training for employee’s, online training is cost-effective for companies, but it’s less effective for you. So, it is good to take little help from an expert who knows what they’re doing and how to teach others properly.
Your office phone system is an investment into the future success of your company. One way to guarantee this for years to come would be by getting Hosted PBX Australia. So, if you’re not sure what type of business phone will work best with your needs, then visit empower ICT today!
If you’re ready to get started with Hosted PBX phone systems in your business, contact empower ICT. We are one of the most trusted leaders in delivering PBX phone solutions in Australia; we have a wide range of cloud-based services that allow businesses to easily integrate their computer network with telephone devices and reduce expensive infrastructure.